meta888 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how meta888 ("meta888", "we", "us", "our") collects, processes, stores, and protects personal data relating to users ("you", "your") of the meta888 website at meta888.lat and all associated services, features, and products (collectively, the "Platform").

meta888 is committed to handling your personal data with transparency and in compliance with applicable data protection laws and the requirements of its international gaming authority operating licence. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform and incorporate this Policy by reference.

2. Data Controller

meta888 acts as the data controller in respect of personal data collected through the Platform. As data controller, meta888 determines the purposes and means of processing your personal data in accordance with its regulatory obligations and the terms of this Policy.

If you have any questions about how meta888 processes your personal data, you may contact our data protection team at the address set out in Section 13 of this Policy.

3. Personal Data We Collect

meta888 collects personal data from you through various interactions with the Platform. The categories of personal data we collect include:

Where you provide personal data belonging to a third party (for example, a payment method registered to another person), you confirm that you have obtained the consent of that third party to share their information with us. meta888 does not knowingly accept deposits or process withdrawals using payment methods registered to third parties.

4. How We Use Your Personal Data

meta888 uses your personal data for the following purposes:

• Account administration: To create, verify, maintain, and manage your meta888 account, including processing deposits, withdrawals, and related financial transactions in MYR.
• Identity and age verification: To verify that you are at least 21 years of age and to comply with Know Your Customer (KYC) requirements under our operating licence. meta888 strictly prohibits access by persons under 21.
• Service delivery: To provide access to all Platform features including the meta888 Casino, sportsbook, slots, and VIP programme.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform.
• Regulatory compliance: To fulfil our anti-money laundering (AML), counter-financing of terrorism (CFT), and other regulatory reporting obligations.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your meta888 account.
• Platform improvement: To analyse Platform usage, conduct research, and improve the quality and functionality of meta888 products and services.
• Marketing communications: To send you promotional offers, bonus notifications, and news about meta888 products where you have consented to receive such communications. You may opt out at any time.
• Responsible gaming: To monitor gaming patterns and, where appropriate, to contact you in connection with responsible gaming tools and resources available on the Platform.

5. Legal Basis for Processing

meta888 processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and meta888 (i.e., to provide the services you have registered to use).
• Legal obligation: Processing is required to comply with applicable law, including KYC, AML, and responsible gaming obligations under our operating licence.
• Legitimate interests: Processing is necessary for the legitimate interests of meta888, including fraud prevention, Platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

meta888 does not sell your personal data. We may share your personal data with the following categories of recipients in the circumstances described:

• Service providers: Third-party providers who assist meta888 in delivering the Platform, including payment processors (e.g., Touch 'n Go eWallet, DuitNow, FPX, Boost, and banking partners), game content providers, customer support platforms, and identity verification services. All service providers are contractually required to handle your data securely and only for specified purposes.
• Regulatory authorities: We may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other public authorities where required by applicable law or a valid legal order.
• Fraud prevention agencies: To detect and prevent fraudulent activity, meta888 may share data with industry fraud prevention databases and screening services.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of meta888's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you by email or prominent notice on the Platform before your data becomes subject to a materially different privacy policy.

Any third-party recipients of your data outside of your country of residence are required to maintain data protection standards equivalent to those applied by meta888.

7. Cookies and Tracking Technologies

meta888 uses cookies and similar technologies (including web beacons and local storage) on the Platform. Cookies are small text files stored on your device that help us deliver a consistent and personalised experience.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled and do not require your consent. They include session authentication, security tokens, and load balancing cookies.
• Functional cookies: Remember your preferences such as language settings and login details to improve your experience. These are enabled by default but may be disabled through your browser settings.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Aggregate, anonymised data is collected. These are enabled only with your consent.
• Marketing cookies: Used to deliver relevant promotional content. Activated only where you have consented to receive marketing communications from meta888.

You may manage or delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

meta888 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC verification documents: Retained for a minimum of five (5) years from the end of the customer relationship.
• Marketing preferences and communication records: Retained until you withdraw consent or for a period of three (3) years from the last interaction, whichever is earlier.
• Technical and usage data: Typically retained for up to thirteen (13) months in identifiable form for analytics purposes, after which it is aggregated or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with meta888's data disposal procedures.

9. Your Data Protection Rights

Subject to applicable law and our legal and regulatory obligations, you have the following rights in relation to your personal data held by meta888:

• Right of access: You may request a copy of the personal data meta888 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: You may request that meta888 restricts the processing of your data in certain circumstances, for example while a rectification request is being reviewed.
• Right to data portability: Where processing is based on your consent or a contractual obligation and carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact meta888 support via the details set out in Section 13. We will respond to all valid requests within a reasonable timeframe and no later than thirty (30) days from receipt.

10. Data Security

meta888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data, including passwords (stored as one-way hashes) and financial identifiers.
• Access controls limiting personal data access to authorised meta888 personnel on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent security specialists.
• Multi-factor authentication options for account access.
• Continuous monitoring for suspicious activity and automated threat detection.

While meta888 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, meta888 will notify you and the relevant regulatory authority in accordance with applicable legal requirements.

11. Children and Minors

The meta888 Platform is intended solely for use by persons who are at least 21 years of age. meta888 does not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered or attempted to register an account on the Platform, please notify us immediately via the contact details in Section 13.

12. Changes to This Policy

meta888 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this Policy and notify you by email to your registered address or by a prominent notice on the Platform prior to the change taking effect.

Your continued use of the meta888 Platform following notification of any change constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the Platform and contact support to close your account.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or the way meta888 handles your personal data, please contact our team via live chat available on the Platform at any time, or in writing at:

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within thirty (30) calendar days of receipt. For complex requests, we may require additional time, in which case we will inform you of the expected timeframe.

If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.